Shipping
Your tracking number will be sent by email once your order has shipped.
For international orders, please be aware of your country's import duty fees and taxes for which you are responsible for.
Returns/Exchanges
No returns, just exchanges within 30 days of purchase as long as the jewelry is in original condition and has not been used, worn, or damaged.
Proof of purchase and original packaging required.
We are not responsible for lost or stolen items.
Guarantee
Quality is what we believe in at LucasPlus. We want you to be 100% satisfied for choosing to wear our products and will do our best at handling any matter with fairness and responsibility.
We are here to help by email at jewelry@lucasplus.com
Production Time
Please allow for up to 2-3 weeks of production for items that are out of stock or custom made to order.
LucasPlus jewelry is skillfully made with pride and love in the heart of New York City to ensure quality and to provide support to local communities.
Care
Avoid any excessive bending of jewelry. We recommend removing jewelry for any sports activity.
Sterling Silver
it naturally tarnishes over time when it is worn and exposed to the elements. Should your jewelry piece becomes too vintage or aged for you, here's a home remedy for a quick polish:
Make a paste with a teaspoon of baking soda and a few drops of water, or use a natural toothpaste.
Take a cutip or cloth, dip into paste, and scrub blackened areas to desired shine.
Rinse under warm running water, use a sponge soft-bristle toothbrush to get the harder to reach places like engravings. Please cover your drain before handling jewelry over the sink.
Gold
This precious metal doesn't react with the elements, though it will eventually lose its initial sheen and acquire a more matte finish. Here at LucasPlus, we believe that worn look is most desirable, but in case you'd like to restore that shine, try this at home:
Soak jewelry in warm soapy water for a few minutes.
Using a soft-bristle toothbrush and a firm grip on your jewelry, gently scrub the piece.
Rinse under warm running water, and cover your drain to avoid dropping it down the sink.
